Product Warranty

At Forklift Scales, we stand behind the hardware products we supply and install.

Unless a different warranty period is expressly stated by Forklift Scales in writing, our hardware products are covered by a 12-month warranty from the date of the Forklift Scales tax invoice, regardless of when the product is installed or first used.

Selected products have a different warranty period under the Forklift Scales Extended Warranty Schedule. Please refer to the information below and the complete warranty documents for applicable coverage, exclusions and conditions.

Standard Product Warranty

Our standard product warranty covers eligible defects in materials and workmanship under normal use.

To be covered, the product must be installed, used and maintained for its intended purpose in accordance with the instructions provided by Forklift Scales and the manufacturer.

The warranty applies to the hardware product itself. It does not cover installation workmanship or labour, which may be subject to separate terms agreed with the customer.

If Forklift Scales accepts a claim under the product warranty, we may, at our discretion:

  • Repair the product
  • Replace the product or faulty component with the same or a functionally equivalent product or component, which may be new, refurbished or reconditioned
  • Provide a credit reflecting the product’s value at the time of the claim, allowing for depreciation and use

Download Forklift Scales Product Warranty information

Warranty Periods for Selected ACE Products

The following products are covered by a two-year Warranty Period from the date of the Forklift Scales tax invoice:

  • ACE Ultimate Digital Weight Gauge Kit
  • ACE Mini Digital Weight Gauge Kit
  • ACE Combo Digital Weight Gauge Kit
  • ACE Overload Kit (with Ultimate)
  • ACE Wifork Kit
  • ACE Slimline Indicator
  • ACE Ultimate Indicator
  • ACE Mini Indicator
  • ACE Combo Indicator
  • ACE Transducer

This two-year period applies instead of the standard 12-month warranty period.

The current schedule does not provide an additional Extended Period for these products. An Extended Period would apply only if it were expressly stated on the Forklift Scales tax invoice for the applicable product.

All other provisions of the Forklift Scales Product Warranty Terms and Conditions continue to apply, including the exclusions and water, moisture and dust-ingress conditions.

Download Forklift Scales Extended Warranty Schedule

What Isn’t Covered?

The Forklift Scales product warranty does not generally cover faults, loss or damage caused by or related to:

  • Normal wear and tear, including fading, scratching or discolouration of housings, lenses, screens or cabling
  • Accidents, misuse, abuse, negligence or use other than as intended or instructed
  • Installation, modification, tampering or repair by anyone other than Forklift Scales or a Forklift Scales-authorised technician
  • Vehicle or plant accidents, collisions, rollovers, fire, flood or theft
  • Incorrect voltage, power surges, static discharge or faults in the vehicle’s or site’s electrical system
  • Pests, vermin, rodents or foreign objects
  • Consumable and wear items more than six months after the invoice date, including memory or SD cards, stylus pens, batteries, fuses, connectors and cabling subject to ordinary flexing or abrasion
  • Cosmetic damage that does not affect the product’s operation
  • Loss, corruption or unavailability of data, footage or recordings
  • Software or firmware faults not caused by a defect in the product itself, including faults in third-party platforms, applications or services
  • Failure to follow the operating, installation or maintenance instructions provided by Forklift Scales or the manufacturer
  • Water, moisture, dust or other ingress except where expressly covered by the product’s applicable manufacturer IP rating

Please refer to the full Product Warranty Terms and Conditions for complete details.

Water, Moisture and Dust Ingress

Damage caused by water, moisture or dust ingress is not covered unless the affected product carries a manufacturer-specified Ingress Protection or IP rating and the ingress occurred strictly within the scope of that rating.

Any coverage is limited by the particular IP rating, including applicable limits relating to immersion, duration, pressure washing, jetting, sealing, installation orientation, connectors, cable glands and housings.

A longer warranty period does not broaden or alter these ingress conditions.

Making a Warranty Claim

If you believe a product has developed a fault that may be covered by warranty, please contact Forklift Scales.

Please provide the following information where possible:

  • Your name and contact details
  • Forklift Scales invoice number or purchase order reference
  • Product model and, where available, its serial number
  • A description of the fault, including when and how it occurred
  • Relevant photographs or video

Phone: 07 3123 6920
Email: [email protected]

Forklift Scales may require the product to be returned for inspection before the claim is assessed or accepted. The customer is responsible for the cost and risk of returning the product to Forklift Scales.

We will assess the claim and advise the customer of the outcome within a reasonable period.

If an inspection determines that the fault is excluded from warranty, Forklift Scales may charge a reasonable inspection or assessment fee, return freight and the cost of any repairs on a chargeable basis.

Repairs and Replacement Products

Any product or component repaired or replaced under warranty remains covered only for the remainder of the original applicable Warranty Period. It does not receive a new warranty period.

Faulty products or components replaced under warranty become the property of Forklift Scales.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage. You may also be entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in the Forklift Scales Product Warranty Terms and Conditions excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law.

The Forklift Scales product warranty is provided in addition to, and does not limit or replace, your statutory rights.

For complete warranty coverage, exclusions, claim requirements and conditions, please read the Forklift Scales Product Warranty Terms and Conditions and the Extended Warranty Schedule before making a claim.